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Summary

Experience​

Lyn Nauenburg

Cross Trained Under the Regional Management Supervisor to Oversee all Operational Phases including Community Errands, Residential Leasing, Market Community Maintenance, Advertising, Outside Community Marketing, Market Survey Status, Resident Relationships, and Fiscal Management

Property Manager April 1997 - June 2003 Orange County, CA

Beauchamp Realty October 2000 - June 2003

Advanced Management - 1997-2000

  • Advertise Local Businesses included in Move-In Packages

  • Perspective Resident Approval Applications and Addenda’s

  • Annual Corporate Budget.

  • Prepare budget increase recommendations according to the operating budget conducting market surveys to illustrate current market conditions to minimize spending while maximizing profit in accordance with the property’s budget

  • Write Unit Adds to Advertise on Rental Web-sites I.E. For Rent Magazine

  • Calculate Employee Bonus Structures

 

  • Complete and Enter into Computer Thank You Cards • Complete Traffic Guest Cards  • Traffic Logs  

 

  • Confirm Weakly Carpet and Window Cleanings

 

  • Back Up Daily and Month End Computer Reports

 

  • Check and Respond to Daily Outlook Email

 

  • ·Run, Review, and Approve both In-House and Third-Party Credit Checks

 

  • ·Delinquency Rent Reports

 

  • Check and Respond to Daily Outlook Email

 

  • Work closely with Legal Counsel through the Eviction Process including all Court Paperwork

 

  • ·Adhere to ADA, Fair Housing Law, Asbestos, Hazardous Materials, all Legal and Continuing Education.

 

  • Filing: Resident • Vendor • Batch • Work Order • Budget

 

  • Prepare Floor Plans Daily

  • Prepare Daily Perspective Guest Packets

 

  • Property Inspections

 

  • Unit Inspections

 

  • ·Lease Apartments

 

  • ·Prepare all Leases and Lease Renewals. Negotiate Rentals Terms with Perspective Residents to Maximum Occupancy of Residential Rental Units Up-selling Community Features

 

  • Prepare all Leases and Lease Renewals

 

  • Market Surveys - Pricing, deposits, availability, paid utilities, amenities, occupancy, upgrades, pet status of other properties

 

  • Month End Reports

 

  • Create Future Move In Packages including Addendum’s, Phone #’s, Guides, Property Maps, Notes, Outside Advertising

 

  • Move-ins including Checklists and Pro-rations

 

  • Move-outs including Checklists and Pro-rations

 

  • Move out Walk throughs including State Disposition’s & SB-90 Forms

 

  • Write Monthly Resident Newsletter

 

  • Three Day Pay or Quit • Thirty-Day Notices Ÿ• Three Day Shape Up Notice. Include on Security Reports

 

  • Occupancy Reports

  • Negotiate Rentals Terms with Perspective Residents to Maximum Occupancy of Residential Rental Units Up-selling Community Features

 

  • Outside Community Marketing including Shopping Establishments, Restaurants, Community Events

 

  • Create, Organize, & Implement Guest/Resident Parking Program

 

  • ·Phone Calls, Phone Logs

 

  • ·Property File Audits

 

  • Property Budget - Stamping, Dating, Coding Bills, File by Code, Enter into Budget Log, Financials, Annual Budget

 

  • Portfolio Comparisons for Property Sale - Analyze and Recommend Property Upgrades, Capital Improvements, Repairs, Job Development Specs, Bid Acquisitions, Contract Negotiations and Developments, and Budget Increase Recommendations

 

  • Property & File Audits

 

  • ·Property Acquisition and Merger

 

  • Community Property Walks

  • Accepting Rent - Enter Rent in Computer. Daily Deposit Delivery to Community Financial Institution. Adhere to Rent Collection Property Management State Laws and County Ordinances

 

  • Rent Increases and Pro-ration’s

 

  • Perspective Rental Referrals

 

  • Submit Weekly, Monthly, Closing Ratio, Expense, Administrative Corporate Reporting

 

  • Submit Financial and Operation Corporate Reporting

  • Submit Payroll / Summary Sheet Corporate Reporting

  • Resident Profile Database (RentRoll, AMSI, QUE, Yardi)

  • Resident Relations. Follow-Up, Address and Resolve Community and Resident Requests, Resident Service Requests, Complaints and Issues

 

  • Special Projects

 

  • Resident Utility Billing

 

  • Team Up with Regional Manager to develop an integral team to effectively sell quality and professionalism of the organization. Uphold all Company Policies and Procedures

 

  • Vendor Relations - including Process and Maintaining Vendor Insurance Certificate’s

 

  • Former Resident Verifications

 

  • Perspective Resident Verifications - to include Current & Former Resident Check, Current and Former Employment Check, Credit Check, Current Bank Statements, W4, W2, 1099, Pay Stubs, Passports, CA driver License or CA ID Card and SS Card

 

  • Up To Date Administration, Correspondence, and Documentation

 

  • ·Week Ending Reports

 

  • ·Enter Work Orders and Permission-To-Enters / PTE’s In Computer

 

  • ·Input Daily Resident, Work Order Budget and Property Data into Computer

Additional Responsibilities:

Provide Exceptional Resident Living Experience • Responsibility, innovation, and Accountability • Successful Team Leadership • Employee Staff Interviews, Hiring, Create New Employee Files, Complete New Employee W Forms • Training, Staff Assignment, Interaction, Mentoring, Corrective Action, Retraining Process, Termination • Conduct Routine Staff Meetings • Employee Time Sheets • Employee Performance Evaluations • Provide Insight on Hard To Lease Units  • Subcontractor Supervision • Vendor Supervision • Vendor Termination • Delinquency Rent Reports • Skip Tracing • Small Claims • Plan, implement, and Supervise Community Planned Events •  Sort Mail

Special Skills:

Inside Sales • Customer Service • Client Service Oriented • Customer Client Relations • Respond To Client Complaints • Resolve Client Issues • Accounts Payable • Accounts Receivable • Payroll • Accounting • 10 Key Touch

Computer Skills:

Property Management Software • Appfolio • Yardi • Rentroll • Calex • Construction Management Software • Bidmail • Sage • Planswift • Procore • Xactimate • Primavera • Bluebeam • Suretek • Prolog • MS Office • Word • Excel • (Intranet) Outlook• PowerPoint • Access • Quickbooks Pro • Skip Tracing Software • Online Presentations • Brochures • Adobe Creative Suite • Extensive Email • Tech Support

Interpersonal Skills:

Dominance • qualified • systematic • analytical • fast paced environment • collaborative • work well under pressure • time management • highly productive • consistently meet deadlines • complex problem solving abilities • troubleshooting and decision making abilities • ability to identify and resolve complex issues • assertive • decisive • dependable • attentive • knowledgeable • competent • strive to excel • embrace challenges • take charge • progressive • goal oriented • proactive • results driven • broad strategic vision • demonstrated success in achieving project goals • ambitious • doer • solid judgment • organized • punctual • multitasker • self-starter • confident • responsible • reliable • prioritized • with integrity • confirm to formality • creative • outgoing • extroverted • adaptive • empathic • respectful • congenial • people oriented • ability to manage diverse personalities • unbiased • successful team leadership development • patient • easy going • flexible • cooperative • cheerful • engaging • persuasive • dynamic • energetic • employ morale • strong work ethic with a “can do” attitude • team player • motivator • customer service client oriented • independent thinker • self-sufficient • detail oriented • precise • meticulous • concise • validation • excellent written and verbal communication skills • excellent telephone protocol

Education:

AA BCIS - BA Business 1993

BA - Business 1996

AA - Visual Communications With Concentration In Digital Design

Business Administration - 2008

Property Management Coursework - Kimball,Tirey, St. John

Certificates:

FHA • OCADA • FDCPA • Accounting

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